Refund Policy

Purchase summary

Product

MysticProfile Lifetime Secret Access (product version premium_tarot_lifetime_day_pass_v2).

Price

US$1.00 charged once.

Recurring billing

None. This is not a subscription and does not renew automatically.

Delivery

Payment confirmation unlocks all current and future secret sections for the connected account, starts 24 hours of unlimited new private readings across all four categories, and starts 30 days of VIP.

Public three-card readings are always free, with no one-time or daily product quota. After 24 hours, the private reading window ends. Secret access and saved readings remain available while the account and service remain active. VIP expires after 30 days. There is no automatic renewal.

Earlier purchases keep their original conditions. Any added benefits do not restart an earlier purchase date or create a new charge.

General rule for delivered digital access

When you complete payment, you request immediate performance of the digital service. Personalized reading content and account access can be made available promptly and cannot be returned in the same way as a physical product.

For that reason, a completed purchase is generally final after digital access begins. Dissatisfaction with a card, interpretation, writing style, personal relevance, or conclusion you hoped to receive is not by itself a product defect. Tarot is subjective entertainment and self-reflection, not a guaranteed result.

Problems we will review

Contact us if any of the following applies:

• Duplicate charge: the same intended purchase was charged more than once.
• Unauthorized transaction: you did not authorize the purchase.
• Non-delivery: payment succeeded but the paid digital access was not provided.
• Material technical defect: a reproducible service error prevents you from opening the paid content and we cannot provide a reasonable repair or replacement.

We may ask for the account email, transaction identifier, date of charge, and a short description or screenshot of the problem. Never email us your full card number, security code, password, one-time code, or government identification unless a legally required, secure process specifically requests it.

How approved refunds work

If a refund is approved, we submit it to the original payment method. Your bank or payment provider controls when the credit appears. A partial refund keeps your benefits. A full refund or final chargeback loss removes the secret access, active reading pass, and VIP supported by that payment only. Benefits supported by other valid payments stay intact. An open dispute may temporarily suspend that payment's benefits; a dispute resolved in our favor restores eligibility using the original purchase dates.

Contacting us first can help resolve a technical or billing problem, but it is not a condition that limits any payment-dispute or consumer right provided by law.

App-store purchases

If native lifetime access is purchased through Apple or Google rather than the Mystic Profile website, that store may control payment processing and refund decisions. Use the purchase-history or refund process offered by the store where the charge occurred. The non-consumable can be restored through the same store account while it remains valid, but it does not automatically include website access or access through the other app store. Saved reading history does not currently sync between the website and native apps.

Your legal rights

Nothing in this policy waives rights that cannot legally be waived. Applicable law may provide rights for unauthorized charges, billing errors, defective digital services, or other circumstances. Those rights remain available even if this policy describes a purchase as generally final.

The United States Federal Trade Commission’s three-business-day Cooling-Off Rule generally covers certain sales made at a consumer’s home, workplace, or temporary location; it is not a general cancellation period for ordinary online digital purchases. This statement does not limit any separate right that applies to your transaction or location.

Request help

Email WHITE LIFE LLC at [email protected]. Include the account email, approximate transaction date, and a short explanation. Do not include sensitive payment credentials.